Complaints policy

At Car Sloth, we strive to provide our users with the most accurate and comprehensive car subscription comparisons and advice. We value feedback and are committed to addressing our users' concerns. This Complaints Policy outlines the process for raising and resolving complaints.

Our commitment

We are dedicated to providing exceptional service. If you feel our service hasn't met your expectations, please let us know.

We take all complaints seriously and use them as an opportunity to improve our services.

All complaints will be treated with confidentiality and fairness.

Complaints about subscription providers

If your complaint concerns a car subscription provider listed on our website, we recommend addressing your complaint directly to the respective company. Car Sloth is a comparison platform and does not have control over individual providers' services or policies.

How to make a complaint about Car Sloth

Via email: complaints@carsloth.com

Via post:

ReDigital LTD, Henleaze House Business Centre

13 Harbury Road,

Henleaze

Bristol

BS9 4PN

Our response

Upon receiving your complaint, we will acknowledge it within three working days.

We aim to resolve all complaints as swiftly as possible. You can expect a detailed response or resolution within 14 days. It might take up to 12 weeks for more complex issues, but we will keep you updated on our progress.

If you're unsatisfied with our response, you can request a review at a higher level within Car Sloth.

Continuous improvement

We continuously strive to enhance our services. Your feedback is invaluable in this endeavour. Even if your complaint is resolved, we will analyse the root cause to prevent similar issues in the future.

Your satisfaction is our priority. We appreciate your trust in Car Sloth and assure you of our best efforts to address any concerns you might have. If you have any questions about this policy or any other aspect of our service, please don't hesitate to contact us.

Changes to this policy

We reserve the right to make changes to this complaints policy and its associated policies at any time and request that you review this statement periodically for updates.

Contact information

If you have any other questions, please contact us.